Review guidelines

What we publish

• First-hand experiences only. You, or someone in your care, visited the clinic.
• Specific and factual. What happened, when, and how it was handled: wait time, staff, cleanliness, billing.
• Respectful language. Criticism is welcome; abuse is not.

What we reject

• Reviews of a clinic you never visited, second-hand stories or rumors.
• Personal attacks, profanity, discriminatory remarks or threats.
• Accusations of crimes or malpractice stated as fact. Those belong with your state medical board or the authorities.
• Your own or anyone else's health details, and personal information about staff or other patients.
• Promotional content, competitor attacks, or reviews written by the clinic itself.

Corrections to a listing (closed, moved, wrong phone number, not an urgent care) are welcome too. We use them to fix the listing instead of publishing them as reviews.

How it works

1. You write a review and give your email address.
2. You click the confirmation link we email you.
3. A moderator checks it against these guidelines, usually within 2 business days.
4. Published reviews appear on the clinic's page. If we cannot publish yours, we email you the reason and you may write it again.

Email confirmation shows that a real person wrote the review. It does not prove that the writer was a patient. Clinics that manage their listing may post one public reply to each review; replies follow the same standards.